Effective Date: 12.04.2026

At www.cwi-exams.com, we provide digital online courses, practice question banks, and mock exams. Because these products provide immediate access to digital content upon enrollment, all sales are final.

1. No Refund Policy

Once your payment has been successfully processed and your account has been enrolled in a course, you receive immediate access to the digital course materials through your student dashboard.

Due to the nature of digital products:

  • All purchases are non-refundable.
  • We do not offer refunds for:
    • Change of mind.
    • Purchasing the wrong course.
    • Failure to read the course description.
    • No longer requiring the course.
    • Lack of time to complete the course.
    • Failure to pass an examination.
    • Personal, employment, or financial circumstances.
    • Technical issues on the user’s own device, internet connection, browser, firewall, or company network.

Once access has been granted, the digital content cannot be returned.

2. Immediate Digital Delivery

Upon successful payment:

  • Your course is instantly activated.
  • Access is available through your student dashboard.
  • You can begin using the course immediately.

Because the product is delivered electronically and becomes immediately accessible, it is considered fulfilled at the time of enrollment. In case, you are not able to access the course, please write us contact@cwi-exams.com and we will strive to provide the access within 24 hours. This is a rare event that could happen if your payment is on hold and course enrollment is not successful to this.

3. Chargebacks and Payment Disputes

If you experience any issue with your purchase, we encourage you to contact our support team before initiating a dispute with your bank, credit card provider, or PayPal.

Initiating a chargeback after receiving access to digital course materials may result in:

  • Suspension of your course access.
  • Suspension or termination of your account.
  • Submission of evidence to the payment provider, including:
    • Enrollment records.
    • Login history.
    • Course access logs.
    • Dashboard activity.
    • Payment confirmation.
    • IP address records (where available).
    • Email correspondence.

We reserve the right to contest chargebacks when digital products have been delivered and accessed.

4. Exceptional Circumstances

Refunds will only be considered in exceptional cases, including:

  • Duplicate payments for the same course.
  • Billing errors caused by us.
  • Technical issues that permanently prevent course access and cannot be resolved by our support team.

Any approved refund will be issued at our sole discretion.

5. Course Access

Students are responsible for ensuring they have:

  • A reliable internet connection.
  • A compatible computer, tablet, or mobile device.
  • A supported web browser.

Temporary internet outages or device-related issues do not qualify for refunds.

6. Before You Purchase

We encourage all students to carefully review:

  • Course descriptions
  • Course syllabus
  • Included materials
  • Exam coverage
  • Requirements

If you are unsure whether a course is suitable for your certification goals, please contact us before purchasing.

7. Support

If you have any questions or experience any issues accessing your course, please contact our support team before requesting a chargeback.

Email: contact@cwi-exams.com

We are committed to helping students access their purchased courses as quickly as possible.

Agreement

By purchasing any course from www.cwi-exams.com, you acknowledge that:

  • You are purchasing a digital product.
  • The product is delivered immediately after payment.
  • You receive immediate access to the course materials.
  • You understand and agree that all purchases are final and are not eligible for refunds except as expressly stated in this policy.